Terms of service
Last updated: October 5, 2026
Welcome to Urbstly. This website is operated by HK SENMO TRADING LIMITED, trading as Urbstly. In these Terms, "we," "us," and "our" refer to HK SENMO TRADING LIMITED.
These Terms govern use of urbstly.com and purchases through our store. Please read them together with our Shipping Policy, Return & Refund Policy, and Privacy Policy.
By placing an order, you agree to the Terms presented to you before purchase, subject to applicable law. Nothing here excludes or restricts any right or remedy that cannot lawfully be excluded or restricted.
1. Eligibility and Website Use
You must have legal capacity to enter into a binding purchase contract under the laws applicable to you. Provide accurate, complete, and current information when ordering or contacting us.
Use our website only for lawful purposes. Do not attempt unauthorized access, introduce malicious software, interfere with functionality, engage in payment fraud, impersonate another person, use unauthorized payment details, or infringe another person's rights.
2. Product Information
We aim to provide accurate product descriptions, including dimensions, materials, features, intended uses, and included accessories. Photographs, lighting, and screen settings may affect how colors appear, but do not excuse supplying an item materially different from its description.
Review the product page, assembly requirements, power specifications, indoor or outdoor suitability, care instructions, and safety warnings before purchase. Accessories, batteries, stands, and decorative display items are included only where expressly identified in the listing.
Some products require assembly, branch shaping, or other preparation. Follow the supplied instructions for the intended appearance and safe use. For product questions, contact support@urbstly.com.
3. Orders and Availability
Orders are subject to availability and lawful payment verification. Check products, quantities, contact details, and the shipping address before completing your purchase.
If an inventory issue, payment problem, or another legitimate reason prevents fulfillment, we will contact you and explain the options. If we cancel an order, we will refund the applicable payment, including delivery charges where required. We will not substitute a different product without your agreement.
If a pricing or product information error affects your order, we will contact you to resolve it in accordance with applicable law rather than imposing an unapproved change. Verification and internal review do not remove our obligations concerning dispatch promises, delay notices, cancellations, or refunds.
4. Pricing, Currency, and Payment
Prices and transactions are in U.S. dollars (USD). Available payment methods are displayed at checkout. Applicable shipping charges, regional shipping charges, and taxes collected by us are shown before you complete the purchase.
You authorize the applicable payment provider to process the displayed amount using your selected method. Promotional eligibility requirements, restrictions, and expiration dates will be stated with the offer. Future price changes do not automatically alter an order already accepted.
5. Shipping and Holiday Delivery
We currently ship to eligible addresses within the United States. We do not ship to military addresses, including APO and FPO addresses. Alaska and Hawaii have a separate shipping rate. Availability and the applicable charge are displayed before payment.
Unless a different dispatch date is clearly disclosed before purchase, orders are processed and dispatched within 3 calendar days after receipt of the completed order and valid payment authorization. We also process and dispatch on weekends. Dispatch means handover to the carrier, not merely creation of a shipping label.
Estimated transit time is 9-15 business days after dispatch for Standard Shipping, or 5-8 business days after dispatch for Express Shipping, where offered. Business days for transit are Monday-Friday, excluding U.S. public holidays. Processing time is additional; weekend dispatch does not make weekends transit business days. Express Shipping does not automatically shorten processing.
The full rates, free-shipping conditions, and regional restrictions are in our Shipping Policy. Review that policy and any order-specific delivery information before purchasing.
Allow sufficient time for processing and transit when ordering for Christmas or another date. An estimate or recommended ordering deadline is not a guarantee unless expressly stated before purchase.
If we cannot dispatch within the promised timeframe, we will notify you promptly, explain the revised schedule, and provide applicable options to accept the delay or cancel for a refund. Where required consent is not obtained, we will cancel the affected order and provide the applicable refund. Weather, seasonal demand, and carrier disruption do not remove our legal obligations.
6. Returns, Exchanges, Refunds, and Cancellations
Our Return & Refund Policy sets out the full conditions and procedures.
- Voluntary returns: Request an eligible change-of-mind return within 30 calendar days after receipt. Reasonable unpacking, brief assembly, or testing solely for inspection does not automatically make an item ineligible. Products already used for holiday decorating, an event, or an extended display are not eligible merely because the occasion ended.
- Return instructions: Contact support@urbstly.com before sending an item back. We provide return instructions and the correct return address. Our business address or the shipping-label address may not be the return location.
- Return costs: Customers pay actual return shipping for eligible change-of-mind returns. Original outbound shipping is generally non-refundable except where law requires otherwise. There is no additional restocking fee and no retrospective deduction of undisclosed outbound shipping on an order that qualified for free shipping.
- Product or fulfillment problems: Contact us promptly for damaged, defective, incorrect, or incomplete orders. Remedies may include components, repair, replacement, or a refund, taking account of applicable rights. We arrange or cover reasonable return shipping for problems for which we are responsible.
- Exchanges: For a change of preference, request a return and place a new order. Replacements for defects or fulfillment errors are handled separately.
- Refunds: Approved refunds are initiated within 5 business days after receipt and review of the return, or within 5 business days after approval if no return is required. We do not unreasonably delay review or extend mandatory refund deadlines. Refunds normally use the original payment method; bank posting times vary.
- Cancellations: Contact us as soon as possible. We try to cancel before fulfillment becomes irreversible but cannot guarantee every request. Statutory cancellation rights, including for shipping delays, remain unaffected.
Our voluntary return program does not shorten statutory warranties, consumer guarantees, or other mandatory remedies.
7. Product Use and Safety
Use products only for their stated purpose and follow supplied instructions and warnings. For lighting and electrical accessories, observe power requirements and indoor or outdoor suitability. Follow instructions for assembly, placement, storage, supervision, and safe use. Keep packaging and small components away from children where hazardous.
Stop using an item that appears damaged or unsafe and contact support@urbstly.com. This section does not exclude our responsibility for safe products or other legal obligations.
8. Customer Accounts
Where accounts are available, keep login details secure and account information accurate. Notify us of suspected unauthorized access.
We may restrict access where reasonably necessary to investigate fraud, address a security threat, prevent unlawful activity, or respond to a material breach. This does not remove obligations concerning legitimate existing orders, refunds, or personal information.
9. Intellectual Property and Customer Content
Website content, branding, photographs, descriptions, and designs may be protected by our or other rights holders' intellectual property. Except where law permits, do not reproduce, distribute, or commercially use protected content without permission.
You retain ownership of submitted reviews, photographs, and other content. When submitting content for publication on our website, you grant non-exclusive permission to display it for that purpose. Submit only content you are entitled to share, without confidential, payment, or another person's private information.
We may moderate unlawful, deceptive, abusive, unrelated, or infringing content. We will not suppress a lawful, genuine review solely because it is negative. Additional advertising use requires any permission required by applicable law.
10. Third-Party Services and Links
Our store uses third-party hosting, payment, delivery, and other services. External websites and optional services may have separate terms and privacy notices. Review these before use or disclosure of information. Their involvement does not remove our responsibility for our own contractual or legal obligations.
11. Privacy
Our Privacy Policy explains information handling, cookies, providers, marketing choices, and applicable rights. Accepting these Terms does not itself constitute consent to optional marketing, non-essential tracking, or processing requiring separate consent. Send privacy questions to support@urbstly.com.
12. Liability and Consumer Rights
We are responsible for performing our contractual obligations and complying with applicable law. To the extent permitted by law, we are not responsible for losses caused solely by a customer's unlawful website use or product misuse contrary to clear instructions.
Nothing in these Terms excludes liability that cannot legally be excluded, limits mandatory consumer remedies, or removes responsibility for our own fraud or other conduct for which liability cannot lawfully be restricted. Applicable warranties and consumer protections remain in effect.
13. Questions and Disputes
For an order or service concern, contact support@urbstly.com with relevant details so we can investigate and seek a resolution.
This contact process does not prevent you from exercising legal rights, contacting a regulator, or pursuing a remedy through a competent court or other legally available process. Applicable law determines any mandatory consumer protections and jurisdictional rights.
14. Changes to These Terms
Updated Terms will be posted with a revised date. Changes apply prospectively and do not retrospectively remove rights attached to an existing purchase. Where required by law, we will provide additional notice or obtain agreement before a material change applies.
15. General Provisions
If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. Failure to enforce a provision on one occasion does not waive the right to enforce it later. No provision overrides mandatory law or removes a binding commitment made for your order.
16. Contact Us
Store: Urbstly
Operator: HK SENMO TRADING LIMITED
Website: https://urbstly.com
Email: support@urbstly.com
Customer service hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time (ET).
Business address:
RM G1, UNIT 20, 28TH FLOOR, ASIA TRADE CENTRE
NO.79 LEI MUK ROAD
KWAI CHUNG, HONG KONG
This business address is not a designated return address. Contact us for return instructions before sending back a product.