Shipping policy
Last updated: October 10, 2026
This Shipping Policy applies to purchases made through Urbstly, operated by HK SENMO TRADING LIMITED. For shipping questions, email support@urbstly.com.
1. Shipping Destinations
We currently ship to eligible addresses in our U.S. standard and remote shipping zones. We do not currently offer shipping outside the United States. Available shipping methods and the applicable charge are displayed at checkout after you enter your delivery address.
We do not currently ship to military addresses, including APO and FPO addresses. If you are unsure whether we can deliver to your address, please contact us before ordering.
2. Order Processing and Dispatch
Orders are dispatched from our U.S. warehouse:
140 N Orange Ave
City of Industry, CA 91744
United States
Unless a different dispatch date is clearly disclosed before purchase, orders are processed and dispatched within 3 calendar days after we receive your completed order and valid payment authorization. We also process and dispatch orders on weekends.
Dispatch means that the package has been handed over to the shipping carrier. Creating a shipping label alone does not mean that the order has been dispatched.
Order processing time is separate from shipping transit time. Selecting Express Shipping does not automatically shorten the processing period.
3. Shipping Rates and Transit Times
All shipping charges and free Standard Shipping thresholds below are in U.S. dollars (USD). The transit estimates begin after dispatch, not on the day you place your order.
U.S. Standard Shipping Zone
- Standard Shipping: $9.99 for orders below $99.99; free Standard Shipping for qualifying orders of $99.99 or more. Estimated transit time: 9-15 business days after dispatch.
- Express Shipping: $30.00, where available at checkout. Estimated transit time: 5-8 business days after dispatch. The Standard Shipping free-shipping threshold does not make Express Shipping free.
U.S. Remote Shipping Zone
- Standard Shipping: $15.99 for orders below $99.99; free Standard Shipping for qualifying orders of $99.99 or more. Estimated transit time: 9-15 business days after dispatch.
Remote-zone rates apply to addresses assigned to our U.S. remote shipping zone. Express Shipping is not offered for this zone. Checkout determines the applicable zone from your delivery address.
For U.S. transit estimates, business days mean Monday through Friday, excluding U.S. public holidays. Weekend dispatch does not mean that weekends count toward the estimated transit period.
Please allow time for both processing and transit. Unless expressly guaranteed before purchase, delivery estimates are not guaranteed arrival dates. The applicable shipping method and charge will be shown before payment. Contact us before ordering if the checkout information appears inconsistent with this policy.
4. Tracking Your Order
Where tracking is available, shipment information will be provided using the contact details associated with your order. A tracking number may be created before the carrier records its first acceptance scan.
If you cannot find your shipment information or tracking has not progressed as expected, email support@urbstly.com with your order number. We will review the shipment status and assist you.
5. Delivery Addresses and Changes
Please check your shipping address, apartment or unit number, and contact information before completing checkout.
For an address correction or cancellation request, contact us as soon as possible. We will try to help before fulfillment reaches a stage that cannot be reversed, but we cannot guarantee that an address can be changed after dispatch.
If a package cannot be delivered or is returned to the sender, contact us so that we can review the cause and available options. Any proposed reshipment charge will be explained before you agree to it. We do not charge customers to correct a delivery error for which we are responsible.
6. Delays and Holiday Orders
Christmas demand, severe weather, and carrier disruptions may affect transit estimates. Please allow sufficient time for both processing and shipping if you need an item for a particular date. An estimated arrival date or recommended ordering deadline is not a guarantee unless expressly stated as such before purchase.
If we cannot dispatch your order within the promised timeframe, we will notify you promptly, provide a revised schedule, and explain your options to accept the delay or cancel for a refund. Where required consent to a delay is not obtained, we will cancel the affected order and provide the applicable refund.
Carrier disruptions and seasonal demand do not remove our obligations or any remedy required by applicable law. A legally required remedy will not be refused simply because Christmas or another occasion has passed.
7. Missing, Damaged, or Incorrect Deliveries
If an order has not arrived within the expected period, arrives damaged or incomplete, or contains the wrong item, email support@urbstly.com. Include your order number and a description of the issue. Relevant photographs may help us assess damage where reasonably available.
If tracking shows delivery but you have not received the package, check the delivery location and with other members of your household, then contact us. We will investigate the available delivery information rather than treating a delivery scan alone as conclusive in every case.
We will provide an appropriate resolution based on the circumstances and your rights under applicable law. Returns, replacements, cancellations, and refunds are described in our Return & Refund Policy.
8. Contact Us
Store: Urbstly
Operator: HK SENMO TRADING LIMITED
Website: https://urbstly.com
Email: support@urbstly.com
Customer service hours: Monday-Friday, 9:00 AM-5:00 PM Eastern Time (ET).
Business address:
RM G1, UNIT 20, 28TH FLOOR, ASIA TRADE CENTRE
NO.79 LEI MUK ROAD
KWAI CHUNG, HONG KONG
This business address is not a designated return address. Contact us for return instructions before sending back a product.